Q. How are our shoes designed?
A. We carefully search, select and source the most up-to-date, sophisticated and luxurious heels, boots and flat shoes from footwear manufactures across the globe, all fit to match our strict criteria of quality, class and fashion.
Q. What are our shipping costs?
A. All customers are eligible for Free Tracked Shipping Worldwide.
Q. What are our shipping times?
A. International Shipping usually takes between 10 - 20 days, however a vast majority of our customers receive their shoes within 10. Domestic Shipping usually takes between 7 - 14 days. For more information please see our shipping page.
Q. What is our order process?
A. Our order process has been simplified into two stages, 1) Find the perfect shoe for you, select your correct size and add to your basket. 2) Once happy with your selection proceed to our secure and encrypted checkout page, input your details and confirm your order, we will then take it from there. Its that simple!
Q. What happens after I place my order?
A. You will receive an email confirming your order details. Your order will be finalised by our supplier and soon after you will receive a second email confirming that your order is ready for shipment, once your item(s) are on their way you will receive a live tracking number.
Q. What happens if my tracking number does not work?
A. Tracking numbers are sent out to you as soon as they are available. This may mean that the tracking is not active until the product is dispatched from our manufacturer. If no updates are available within 48 hours, please contact us.
Q. Why didn't my shipment come in one package?
A. Single orders will always come in one package. If you order more than one pair they may be shipped individually. This is because we work with multiple manufacturers around the world. Some designs are crafted in different locations and are despatched as soon as they are finalised and cleared through QI (Quality and Inspection). This enables us to cut down on unnecessary transit pollution and ensures a quicker delivery for you. Please don't panic if the first pair arrives before the second, they will arrive shortly after.
Q. Do you accept multiple currencies?
A. You can browse our website and all of our products in 5 different currencies. British Pound Sterling, US Dollar, Euro, Canadian Dollar and Australian Dollar. However the checkout page and all payments will be made in British Pound Sterling (GBP) at the current exchange rate valid on the day of purchase. The rate offered will be determined by your bank/PayPal and not Sweetheart Heels. If in any doubt please check with your bank prior to making a purchase.
Q. I am not happy with my purchase
A. We are confident you will love your purchase, but in the unlikely event that you are not, please contact us immediately so we can provide a solution.
Q. Can I cancel my order?
A. Orders cannot be cancelled after a confirmation email has been sent to you. If you have received a confirmation email and would like to cancel your order, please refer to our returns page.
Q. I entered the wrong delivery address
A. Unfortunately any change of address once any item (s) have been dispatched will not be under Sweetheart Heels responsibility, so please carefully enter your address and please make sure its in English.
Q. Do I have to pay customs and/or import charges?
A. Sweetheart Heels cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. On a side note, none of our customers have had to pay any additional charges.
Q. How secure is our website?
A. Sweetheart Heels is fully encrypted and certified safe. Our website is encrypted with an Extended Validation SSL (EV Secure Sockets Layer) certificate by LetsEncrypt. It ensures that all data passed between the web server and browsers remain private. This SSL certificate authenticates the identity of a website and encrypts information sent to the server using SSL technology. Encryption is the process of scrambling data into an undecipherable format. The active green padlock and HTTPS:// bar in your browser’s URL verifies this security protocol.
To further protect our customers we use a verified McAfee Secure Certification service. This actively ensures that no pages within Sweetheart Heels contains any Malware, Phishing or malicious links.