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Returns


Sweetheart Heels was created to make you happy and we back that up with our return policy, so if for any reason you are not entirely satisfied with your purchase, we are here to help, so please follow the step by step instructions below and contact us at customersupport@sweetheartheels.com so we can make it right
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Returns in a nutshell
  • Returns requests must be made within 15 days
  • Contact customersupport@sweetheartheels.com with your refund request (please include your order number)
  • We will advise our returns address
  • Heels must be in original packaging and in unused condition 
  • Don't forget to keep proof of postage or your tracking number 
Returns In Detail
Our returns policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the supplier - remember to email us at customersupport@sweetheartheels.com for our return address
Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, you will receive a credit within a certain amount of days, depending on your card issuers policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £50, we recommend that you consider using a trackable shipping service or purchasing shipping insurance. 
We don’t guarantee that we will receive your returned item.
Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
No exchanges are given
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Our Privacy Policy and Terms of Service can be found at the bottom of our checkout page
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Thank you from our heart to our heels
♥ The Sweetheart Heels Team ♥